Our ultimate goal is to make our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We will always do our best to take care of customers and treat them fairly.
About Returns & Exchanges
- Returns of full-price and sale merchandise must be made within 30 days of your order date.
- For all eligible returns within the United States, a pre-paid return label is provided. To request a pre-paid return label, please email us at Support@CopperLoomDesign.com. Provide your Full Name, Order #, Product Description and Color of the item you are returning, and reason for the return.
- Price adjustments will be honored within thirty (30) days of receiving your return, and refunded in the original form of payment.
- If you choose not to use the label, please ship the items(s) first class, prepaid, and insured to:
Copper Loom LLC
1724 Woodland Xing
Fort Wayne, IN 46825
- Only items purchased through CopperLoomDesign.com may be returned to our online warehouse. Items purchased through any other retail location or wholesale partners must be returned to the place of purchase.
DAMAGED OR DEFECTIVE ITEMS
In the case of items damaged during shipment, please immediately contact our customer care department at: Support@CopperLoomDesign.com.